Comcast Internet Essentials

Comcast Internet Essentials
Posted on 03/18/2020
Home Internet ConnectionEffective  Monday, March 16, 2020, Comcast is putting in place NEW substantial program enhancements to help low-income families deal with this crisis. Click here for all details. 
  • Comcast will make it even easier for low-income families who live in a Comcast service area to sign up by offering new customers 60 days of complimentary Internet Essentials service, which is usually available to all qualified low-income households for $9.95/month.
  • Comcast is increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. In this way, Comcast will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.
  • Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
    • Pausing Data Plans: With so many people working and educating at home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
    • No Disconnects or Late FeesComcast will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Comcast care teams will be available to offer flexible payment options and can help find other solutions. 
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